Artman Instruments aim to make the return process simple and convenient to ensure your satisfaction with every purchase. If you need to return an item, please review the following guidelines:
30-Days Return Window
You can return items within 30 days of receiving your order. The item must be in its original condition, unused, and in the original packaging. Upon receipt and inspection of the returned product, you will receive store credit in the form of a coupon for the item's value, which can be used to purchase other products from our store.
Return Due to Errors or Defective Products
We will cover the return shipping costs if you receive an incorrect or defective product. In such cases, please contact us as soon as possible, and we will promptly guide you through the return process to ensure the issue is resolved.
Exchange Commitment
Artman Instruments offers a hassle-free exchange process if you receive a defective or incorrect item. Simply contact our customer service team within 30 days of delivery, and we will arrange for the return of the product and send a replacement at no additional cost. We prioritize resolving such issues quickly to minimize any disruption to your practice.
Non-Returnable Items
Certain items, including consumables or customized instruments, may not be eligible for return. Please check the specific product description for return eligibility before purchasing.
How to Initiate a Return
To initiate a return, simply contact our customer service team with your order number and details about the item you wish to return. We will provide you with instructions and ensure a smooth return process.