Our team at Artman Instruments is committed to ensuring customer satisfaction and making the return process as easy as possible. In certain cases, instead of a cash refund, we offer store credit in the form of a coupon, allowing you to purchase other items of the same value from our store.
30-Days Return Policy
If you wish to return an item within 30 days of delivery, we will issue a store credit in the form of a coupon for the total purchase amount. This coupon can be used to buy any product available on our website, giving you the flexibility to choose something else that meets your needs.
Returns Due to Our Error
If the return is due to an error on our part, such as an incorrect or defective product, we will cover the return shipping costs and issue store credit upon receipt of the returned item.
Store Credit Processing Time
Once we receive your return, you can expect to receive your store credit within two weeks. The time frame includes:
- 5 to 10 business days for us to receive your returned package
- 3 to 5 business days for us to process the return and issue your store credit
How to Initiate a Return
To initiate a return and receive store credit, please contact us with your order number and details about the product you wish to return. Our team will respond with instructions and ensure a smooth process.