FAQs

1. Are your instruments GMP-certified?

Yes, all of our dental instruments are GMP-certified to meet the highest standards in the industry. The certification guarantees precision, safety and effectiveness. Our goal is to manufacture products that provide comfort and peace of mind to dental professionals. 

2. What are the basic steps in a dental instrument maintenance guide?

The basic steps in a dental instrument maintenance guide include:

  • Step 1: Rinse instruments under warm water to remove visible debris.
  • Step 2: Use a washer-disinfectant to clean the dental instruments thoroughly.
  • Step 3: Check the instrument for any damage before sterilization.
  • Step 4: Follow Artman Instruments' recommended sterilization method.
  • Step 5: Store the instruments in a dry, sterile environment to prevent contamination.
3. What are the benefits of stainless steel dental instruments?

Stainless steel dental instruments perform much better than those made with cheap materials such as brass, plastic, or metal. They are highly used in dentistry because they are built to last. Here are a few benefits of stainless dental instruments:

  • Long-lasting and resistant to wear and tear.
  • Less likely to rust or degrade over time.
  • They can withstand high temperatures.
  • Their structures are not affected by repetitive cycles of sterilization.
4. Can I order custom dental instruments?

Yes! you can order custom dental instruments from Artman Instruments. Our wide selection of products is categorized for you to easily find a required instrument. If something is not listed on our site, you can contact us to manufacture a custom instrument based on your unique needs.

5. I need a W9; how do I get that?

Email us, and we will provide you with our W9.

6. Can you autoclave dental tools?

Yes, You can autoclave dental instruments. The instruments made from high-quality materials such as stainless steel are designed to withstand high temperatures and pressure during autoclaving. Follow proper autoclave instructions to maintain the longevity of your surgical instruments.

7. Do you offer Free Shipping on dental tools?

Shipping costs are calculated based on the weight, destination, and dimensions of the package. The cost is displayed during the checkout, allowing you to choose the right option before completing your purchase. For International shipments, additional customer duties, taxes, and fees may apply, which are the responsibility of the recipient. 

8. What is Artman Instruments’ return policy for dental instruments?

We offer a 30-day return policy for dental instruments allowing you to return items for a full refund if needed. If the return is due to an error from our side, such as receiving a defective product, we will cover return shipping costs. Refunds take up to four weeks but can often be processed within two weeks. To return the product, simply contact us with your order number and we will provide you with detailed instructions for a hassle-free return policy.

9. Where is Artman Instruments located?

Artman Instruments is located at 4961 Regions Dr NW, Acworth, Georgia 30101, USA. For any inquiries, you can also reach us via email at info@artmaninstruments.com.

10. How can I contact customer service for dental Equipment?

For any questions or customer service for dental equipment, you can reach Artman Instruments by emailing info@artmaninstruments.com. Our dedicated team is available 24/7 to assist you with product inquiries, order issues, and return or exchange policies. We are committed to excellence, ensuring that every interaction leads to our customer satisfaction.

11. Do you ship internationally?

Yes, we offer international shipping. Be aware that customs duties, taxes, and fees may apply, which are the recipient’s responsibility.

12. Are your instruments autoclavable?

Yes, our instruments are reusable and meet AAMI sterilization standards. We guarantee that our products can with stand at least 20 sterilization cycles.

13. How soon do the instruments ship?

Domestic shipments take 2-7 business days. International shipments may take 7-21 business days, depending on the destination and customs clearance.

14. I have a tax exemption. How do I proceed?

For orders with atax exemption, contact our support team at info@artmaninstruments.com. We will guide you through the manual processing of your order.

15. Are your instruments made in an FDA-registered facility?

Yes, Artman Instruments is registered with the United States Food and Drug Administration (FDA), and our facility isGMP-certified, adhering to the highest manufacturing standards.

16. How do I proceed with a bulk order?

Forbulk orders, contact our team for guidance onpricing, availability, shipment,and customization options.