Thank you for choosing Artman Instruments for your surgical instrument needs. We aim to provide prompt and reliable shipping services to our valued customers. Please review our shipping policy below:
1. Processing Time:
Orders placed with Artman Instruments are typically processed and shipped the next business day. This excludes weekends and major holidays. In certain cases, such as during high-demand periods or due to unforeseen circumstances, processing time may be extended. If there are any exceptions to the next business day shipping, we will notify you via email.
2. Shipping Options:
We offer shipping options for both domestic and international orders. During the checkout process, you will be able to choose from a range of available shipping methods to suit your preferences and requirements. Please note that the availability of certain shipping options may vary depending on the destination.
3. Shipping Costs:
The shipping costs for your order will be calculated based on the destination, weight, and dimensions of the package. These costs will be displayed during the checkout process, allowing you to review and select the most suitable option before completing your purchase. Please note that for international shipments, additional customs duties, taxes, and fees may apply, which are the responsibility of the recipient.
4. Delivery Time:
The delivery time for your order will depend on the shipping method selected and the destination. Domestic shipments generally arrive within 2-7 business days, while international shipments may take 7-21 business days, depending on the destination and customs clearance process. Please note that these are estimated delivery times and may vary due to factors beyond our control.
5. Tracking Information:
Once your order has been shipped, we will provide you with a confirmation email that includes the tracking information. You can use this information to track the progress of your package and estimate its expected arrival date. You can also log into your Artman Instruments account to access your order history and track your shipments.
6. International Shipments:
We ship worldwide and offer international shipping options. Please be aware that customs duties, taxes, and fees may be imposed by the destination country. These additional charges are the responsibility of the recipient and are not included in the shipping fees paid at the time of purchase. We recommend checking with your local customs office for more information on any potential fees or restrictions.
7. Order Exceptions and Delays:
In rare cases, there may be unexpected delays in shipping your order. If such a situation arises, we will promptly notify you via email and work diligently to resolve the issue and get your order to you as soon as possible.
We hope this shipping policy provides you with a clear understanding of our shipping procedures at Artman Instruments. If you have any further questions or need assistance, please feel free to contact our customer support team.