At Artman Instruments, we firmly stand by the quality and reliability of our products. As a testament to our commitment to customer satisfaction, we proudly offer a comprehensive one-year replacement warranty.
We understand that circumstances may arise where you need to initiate a return. Therefore, we have implemented a straightforward returns policy to ensure a seamless experience. You have the option to return items within 30 days of delivery and receive a full refund.
If the need to return an item arises due to our error, such as receiving an incorrect or defective product, we will cover the return shipping costs. We prioritize resolving any such issues promptly and hassle-free.
Please note that the refund process typically takes up to four weeks from the time you hand over the package to the return shipper. However, we endeavor to expedite the process, and in many cases, you can expect to receive your refund within two weeks. This time frame encompasses the transit time for us to receive your return from the shipper (5 to 10 business days), our internal processing time upon receipt (3 to 5 business days), and the duration for your bank to process our refund request (5 to 10 business days).
Should the need for a return arise, we kindly request you to Contact Us with your order number and provide detailed information regarding the product you wish to return. Our dedicated team will promptly respond with clear instructions on how to proceed with the return process.
Thank you for choosing Artman Instruments. We value your trust and are committed to providing exceptional service. We look forward to assisting you and ensuring your complete satisfaction.